Patient Service Representative

Wake Orthopaedics, LLC   Raleigh, NC   Full-time     Health Care Provider
Posted on May 15, 2020

Multi-Specialty Orthopaedic group with multiple locations in Wake County, NC is seeking to fill a full-time position for a Patient Service Representative. The primary location for this position is Cary, NC. We offer  excellent benefits along with a competitive salary. 

The ideal candidate will be highly motivated, team focused and possess empathy towards patients.
Candidate will be able to work at a high volume while maintaining professionalism. Candidate will also
be willing to travel between locations as required.

Primary Duties and Responsibilities will include:

  • Communicate with the patient in a professional and compassionate manner.
  • Greet patients and check them in for their appointment.
  • Register patient in EHR including insurance verification.
  • Schedule patient appointments based on provider availability and preference.
  • Collect monies owed such as co-pays and balances.
  • Communicate with billing staff as needed to ensure patient’s financial impact is accurate.
  • Communicate with clinical staff as needed to ensure patient medical questions are answered
  • Document accurately within our EHR, Epic.
  • Other duties will be assigned by management as needed.


  • Two years’ experience in medical office billing is preferred but will train right candidate.
  • Bilingual is preferred but not required.

Send resume and cover letter to