jobs

Patient Service Representative

Wake Orthopaedics, LLC   Raleigh, NC   Part-time     Health Care Provider
Posted on November 15, 2020

Multi-Specialty Orthopaedic group with multiple locations in Wake County, NC is seeking to fill a part-time position for a Patient Service Representative in our North Raleigh urgent care clinic.   Core hours are Monday through Friday, 12:00 pm to 5:00 pm and Saturday 8:30 am to 1:00 pm.

The ideal candidate will be highly motivated, team focused and possess empathy towards patients.  Candidate will be able to work at a high volume while maintaining professionalism.  Candidate will also be willing to alter their schedule based on patient need.    

Primary Duties and Responsibilities will include:

  • Communicate with the patient in a professional and compassionate manner.
  • Greet patients and check them in for their appointment.
  • Register patient in EHR including insurance verification.
  • Schedule patient appointments based on provider availability and preference.
  • Collect monies owed such as co-pays and balances.
  • Communicate with billing staff as needed to ensure patient’s financial impact is accurate.
  • Communicate with clinical staff as needed to ensure patient’s medical questions are answered timely.
  • Document accurately within our EHR, Epic.
  • Perform end of day close out.
  • Create bank deposits according to policy.
  • Other duties will be assigned by management as needed.

Qualifications:

Two years’ experience in medical office billing is preferred but will train right candidate.  Bilingual is preferred but not required.

Send resume and cover letter to jobs@wakeortho.com.