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Patient Service Representative/Front Desk

Wake Orthopaedics, LLC   Raleigh, NC   Full-time     Health Care Provider
Posted on February 21, 2021

Multi-Specialty Orthopaedic group with multiple locations in Wake County, NC is seeking to fill a full-time position for a Patient Service Representative. We offer excellent benefits along with a competitive salary.

The ideal candidate will be highly motivated, team focused and possess empathy towards patients. Candidate will be able to work at a high volume while maintaining professionalism. Candidate will also be willing to travel between locations as required.

Primary Duties and Responsibilities will include:

  • Communicate with the patient in a professional and compassionate manner.
  • Greet patients and check them in for their appointment.
  • Register patient in EHR including insurance verification.
  • Schedule patient appointments based on provider availability and preference.
  • Collect monies owed such as co-pays and balances.
  • Communicate with billing staff as needed to ensure patient’s financial impact is accurate.
  • Communicate with clinical staff as needed to ensure patient medical questions are answered timely.
  • Document accurately within our EHR, Epic.
  • Other duties will be assigned by management as needed.

Qualifications:

Two years’ experience in medical office billing is preferred but will train right candidate. Bilingual is preferred but not required.

Send resume and cover letter.