Patient Service Representative/Front Desk

Wake Orthopaedics, LLC
Cary, NC Full-time
Posted on October 23, 2019

Multi-Specialty Orthopaedic group with multiple locations in Wake County, NC is seeking to  fill a full-time position for a Patient Service Representative. The primary location for this  position is Cary, NC. We offer excellent benefits along with a competitive salary. 

The ideal candidate will be highly motivated, team focused and possess empathy towards  patients. Candidate will be able to work at a high volume while maintaining  professionalism. Candidate will also be willing to travel between locations as required.

Primary Duties and Responsibilities will include:

  • Communicate with the patient in a professional and compassionate manner. 
  • Greet patients and check them in for their appointment. 
  • Register patient in EHR including insurance verification. 
  • Schedule patient appointments based on provider availability and preference. 
  • Collect monies owed such as co-pays and balances. 
  • Communicate with billing staff as needed to ensure patient’s financial impact is accurate. 
  • Communicate with clinical staff as needed to ensure patient medical questions are answered timely. 
  • Document accurately within our EHR, Epic. 
  • Other duties will be assigned by management as needed.


Two years’ experience in medical office billing is preferred but will train right candidate. Bilingual is preferred but not required.

Send resume and cover letter to