Patient Service Representative/Front Desk

Wake Orthopaedics   Raleigh, NC   Full-time     Health Care Provider
Posted on July 18, 2021

Multi-Specialty Orthopaedic group with multiple locations in Wake County, NC is seeking to fill a full-time position for a Patient Service Representative. The primary location for this position is Apex, NC. We offer excellent benefits along with a competitive salary.

The ideal candidate will be highly motivated, team focused and possess empathy towards patients. Candidate will be able to work at a high volume while maintaining professionalism. Candidate will also be willing to travel between locations as required.

Primary Duties and Responsibilities will include:

  • Communicate with the patient in a professional and compassionate manner.
  • Greet patients and check them in for their appointment.
  • Register patient in EHR including insurance verification.
  • Schedule patient appointments based on provider availability and preference.
  • Collect monies owed such as co-pays and balances.
  • Communicate with billing staff as needed to ensure patient’s financial impact is accurate.
  • Communicate with clinical staff as needed to ensure patient medical questions are answered
  • Document accurately within our EHR, Epic.
  • Other duties will be assigned by management as needed.


Two years’ experience in medical office is preferred but will train right candidate. Bilingual is preferred but not required.

Send resume and cover letter.