Automotive Service Advisor Assistant
The Thompson Organization is known for its competitive brands and its passionate employees, people who understand innovative products and premium service. As a Thompson Assistant Service Advisor you will work with a great team of automotive enthusiasts, promoting the most innovative parts and accessories available on the market today. You must have outstanding attention to detail and a proven track record in providing outstanding service.
Team member responsibilities include:
•Greeting customers and scheduling service appointments
•Listen to requests of desired service and explain repairs
•Generates profit by selling service, repairs and parts
•Estimates the cost and time needed to do the repair
•Handles customer complaints and ensures high customer satisfaction standards
•Promotes service facilities to encourage repeat business
•Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed