Sales Support Specialist
Summit Broadband
Now Hiring
Sales Support Specialist
Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers. We are an organization that values each employee’s contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Sales Support Specialist to join our team and grow with us.
Job Title: Sales Support Specialist
Report to: SVP, Sales
Status: Full Time/ Non-Exempt
Location: Central
Position Summary:
Provide support to sales leadership in order to expedite the sales cycle, gaurantee order accuracy and manage sales reporting metrics. Manage all elements of the sales report dashboard including Key Performance Indicators (KPI). Track, monitor, and report on internal Service Level Agreements associated with the entire life cycle of the service delivery process. Utilize sales system administration tools and resources to support all aspects of sales operations.
Job Description:
- Manage all aspects of the sales reporting dashboard and adjust as needed
- Ensure all daily, weekly and monthly KPI reporting is accurate and on time
- Report internal SLA’s on service delivery and escalate installs in jeopardy
- Assist sales leadership with customer onboarding processes to ensure internal KPI’s are met
- Liaison between sales team leaders and other functional groups such as order management, customer service, finance, credit and collections or contract management
- Track all pricing requests and ensure approvals are within SLA
- As requested by leadership, assist with the service order form accuracy, including the review or creation for new and existing customer service order forms and pricing requests
- Work with sales leadership to update customer records with sales contracts and other information
- Resolve issues related to orders that are rejected for various reasons, providing updates to the sales team
- Coordinate and schedule internal and external meetings
- Assist sales leadership with meeting presentations and special event coordination
- Work directly with other departments to support ongoing and special sales campaigns
- Offer recommendations to improve processes and create efficiencies
Job Qualifications:
- Bachelor’s degree in a business or technical field is preferred
- Over 5 years’ experience in sales or sales support
- Prior experience in the telecommunications industry preferred
- Proficiency in MS Office Suite required
- Excellent written and verbal communications skills required
- Strong organizational skills
- Experience with Customer Relationship Management Systems- (Microsoft Dynamics)
- Understanding of billing systems and customer ticketing tools
- Customer centric with ability to work in a team environment
- Ability to work under pressure and meet deadlines
- Maintain a pleasant, professional attitude towards customers and co-workers
- Strong work ethic and integrity
- Self-starter with the ability to multitask
- Willing to work overtime including weekends as needed
- Must be able to pass a criminal background and drug test
- Must have reliable transportation, current automobile insurance and a clean MVR
- This position is located in central Florida; however, travel within Florida will be required
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Signatures:
This job description has been approved by:
Manager_____________________
HR__________________________
Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
Employee Name: __________________________________
Employee Signature: __________________________________ Date_____________
Summit Broadband is a tobacco and drug free workplace.
PLEASE FOLLOW APPLY INSTRUCTIONS AND APPLY ON OUR WEBSITE. SEARCH: SALES SUPPORT SPECIALIST