Program Officer - Family SupportNC Partnership for Children
The Program Officer works with local partnership boards, executive directors, and staff to support
county-level coordination and implementation of North Carolina’s vision for Early Childhood.
Works with state-level partners to advance the vision driven by local community needs.
Provides leadership in the area of family support ensuring better outcomes for young children and
their families in the Smart Start Network working closely with peer Program Officers.
Description of Responsibilities:
1. ENGAGE AND COLLABORATE WITH LOCAL PARTNERSHIPS – Develop relationships with assigned
local partnerships and an understanding of their community characteristics. Engage LP staff and board in
conversations about their operations, functions, and decision-making to foster mutual understanding
and to balance consistency and flexibility across the network. Identify trends and patterns within and
across local partnership portfolios to support network-wide learning opportunities in the areas of
nonprofit leadership, strategic planning, governance, leadership development, etc. Advise local
partnerships regarding the selection of activities in the context of their community needs and assets
and in alignment with their strategic plans. Review logic models and other required documentation
required to approve annual funding contracts. Work with the Fiscal Consulting and Contracts
Department to implement the network-determined accountability plan and principles.
2. LEAD, PLAN, AND INFORM INITIATIVES IN AREA OF EXPERTISE - Provide specialist knowledge and
lead planning in at least one programmatic area: family support outcomes. Collaborate with state-level
partners to contribute to state-level policy and systems development that positively impacts the
parent-child relationship and increases positive parenting practices. Stay attuned to national work with
an eye on expanding our state’s strategies to support family support outcomes. Seek opportunities to
promote knowledge-building across the smart start network, including trainings, targeted consultation
and coaching, development of resource materials, communities of practice, webinars, and e-learning
among other approaches.
3. PROMOTE A CULTURE OF CONTINUOUS QUALITY IMPROVEMENT - Work alongside local partnership
executive leadership to ensure operations reflect network standards for the smart start funding cycle.
Regularly review programmatic and budget/expenditure data to inform local partnership technical
assistance. Support the annual submission of activities process by working with local partnerships to
analyze direct service provider implementation, output, and outcome data. Curate knowledge and share
tools that support boards and executive directors in the continuum of leadership, from hiring and
orientation to induction and succession planning. Use data to drive discussions with local partnerships
on data collection, evaluation, implementation, and funding decisions. Encourage peer support and
Preferred Qualifications and Competencies:
▪ Master’s degree in social work, human development and family studies, family and consumer sciences,
family sciences, or a related social or human service field, and a minimum of five years of increasingly
responsible professional experience in a related field, or equivalent combination of training and
▪ Background working in a nonprofit, birth-to-five servicing organizations preferred.
▪ Familiarity with systems-building (frameworks and key components) and interested in systems
development – attitudes/beliefs, service components, connections, policies, power structures, and
resources. Experience with implementation science preferred.
▪ High level critical thinking and analytical skills with a big-picture awareness and an appreciation for
▪ Proven experience with cultivating professional relationships with diverse colleagues having varying
levels of responsibility and authority.
▪ Customer service orientation and patient teacher, with the ability to teach and empower others to
develop these skills in order to visualize and implement system change through local policy and
▪ Possess an awareness of equity, diversity, and inclusion, and expertise in supporting others to address
▪ Ability to problem-solve and make autonomous decisions, while being a collaborative decision-maker
with multiple teams when needed.
▪ Excellent written communication and interpersonal skills with both individuals and diverse groups at varying levels.