Hampton Inn & Suites - Raleigh

111 Hampton Woods Lane
Raleigh , NC
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Guest Services Representative

Hampton Inn & Suites - Raleigh
Raleigh, NC Full time
Posted on April 1, 2018

Hampton Inn & Suites Cary -Guest Services Representative

111 Hampton Woods Lane

Raleigh, NC 27607

Position Summary 

A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied. 



  • Providing information to guests about hotel services, facilities, and other amenities

  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)

  • Entering/changing reservations information on the computer

  • Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts

  • Informing housekeeping department about room status/availability

  • Selling rooms to “walk in” customers

  • Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members

  • Operating hotel switchboard

  • Cleaning the front desk area

  • Maintaining daily logs

  • Balancing shift work and cash drawers

  • Stocking hotel store with products in an effective and attractive manner

  • Knowledge of and ability to perform shuttle/van driver responsibilities as needed


  • Prior front desk and/or customer service experience is preferred

  • Customer-service oriented and excellent interpersonal skills

  • Strong initiative and work ethic

  • Punctual , reliable, and regular attendance

  • Strong attention to detail

  • Ability to work in a fast-paced environment

  • Excellent communication skills – verbal and written

  • Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways

  • Valid driver’s license and Department of Motor Vehicles Report (if applicable)

    • Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle



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