Implementation Specialist - Informer
Entrinsik, Inc
Raleigh, NC
Full-time
Health Care Provider
Posted on January 11, 2019
Responsibilities:
- Manage client projects including creating reports and dashboards per clients' specific requirements
- Assist sales team with technical demos and trial implementations
- Assist product development team with testing and debugging of the software
- Provide support and implementation of Informer for customers
- Create documentation and videos for customer support to assist clients after implementation of Informer
- Work with marketing to provide assistance with webinars to promote Informer
- Learn new database schemes to create database mapping and report packages to distribute to different business verticals
- Conduct both on-site and on-line training for customers
Requirements:
- A college degree in computer science or related field
- IT-related customer service or software support background
- Knowledge of higher education ERP landscape
- Experience with relational databases
- Ability to communicate clearly and effectively
- Ability to utilize problem-solving skills and technical knowledge to find answers to support issues
- Technical/professional expertise required to do the job effectively and to create effective customer solutions
- Programming experience in SQL, Java, JavaScript, or similar language
- Ability to travel up to 50%