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Entrinsik, Inc

Raleigh , NC

Implementation Specialist - Informer

Entrinsik, Inc
Raleigh, NC Full-time
Posted on January 11, 2019

Responsibilities:

  • Manage client projects including creating reports and dashboards per clients' specific requirements
  • Assist sales team with technical demos and trial implementations
  • Assist product development team with testing and debugging of the software
  • Provide support and implementation of Informer for customers
  • Create documentation and videos for customer support to assist clients after implementation of Informer
  • Work with marketing to provide assistance with webinars to promote Informer
  • Learn new database schemes to create database mapping and report packages to distribute to different business verticals
  • Conduct both on-site and on-line training for customers

Requirements:

  • A college degree in computer science or related field
  • IT-related customer service or software support background
  • Knowledge of higher education ERP landscape
  • Experience with relational databases
  • Ability to communicate clearly and effectively
  • Ability to utilize problem-solving skills and technical knowledge to find answers to support issues
  • Technical/professional expertise required to do the job effectively and to create effective customer solutions
  • Programming experience in SQL, Java, JavaScript, or similar language
  • Ability to travel up to 50%