Director of Dining Services

East Carolina University   Greenville , NC   Full-time     Education
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Posted on October 15, 2020

East Carolina University

Director of Dining Services
Vacancy #: 921911
Recruitment Range: Commensurate with qualifications
Closing Date: Open Until Filled

Organizational Unit Overview
The Division of Student Affairs actively supports the University’s missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The Division anticipates students’ developmental needs throughout the college experience and promotes students’ development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad  range of support services, activities, and programs that seek to: Assist students in developing respect and  appreciation for individual differences, interpersonal civility, and human rights; Enhance the learning  environment, facilitate retention, and optimize the student experience; Accommodate the diverse needs of all  students; Support a community environment that is welcoming, safe, and secure; Assist students in meeting  their basic needs for housing, nutrition, and physical and emotional well-being; Provide the means for students  to become active participants and leaders in their own learning; Assist students in developing logical thought  processes and sound decision-making skills; Assist students in developing an appreciation of the arts. Moreover,  the division seeks to contribute to the development of the whole individual by fostering in each  student a deeper appreciation of the importance of life-long learning, individual responsibility, and human  diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice. 

The mission of the Department of Campus Living is to provide services and programs for students in the  residence halls and dining facilities at East Carolina University to create a safe and supportive student living and  learning environment to fulfill this mission, we focus on student development, academic support,  counseling, discipline and educational programming which address the needs of a broad variety of students  from diverse backgrounds. The Department of Campus Living is also charged with the development of an effective and efficient program of services, within ECU’s residence hall and dining facilities, which house  approximately 5800+ students and provides food service in 9 dining facilities on campus. The combined  housing and dining budget is $31 million.

Job Duties
The Director of Dining Services functions within Campus Living under the Division of Student Affairs. The  purpose of this position is to improve the overall quality of food services through budget management,  inventory control accountability, and analysis making recommendations regarding the food service contract; to  develop and manage a comprehensive automated ID card and debit system; and to perform other special assignments as designated by the Associate Vice Chancellor for Student Affairs.

The Director will maintain, review and revise, in conjunction with appropriate university departments and State  agencies, a master plan for the future of Dining Services needs. Ensure that present facilities meet the needs of  approximately 27,000 students, staff, and faculty food contracts and transient users. This will require future construction and renovations. Plan, coordinate and oversee projects, in conjunction with appropriate university  departments and contracted external firms, to meet the goals of the master plan. Management of the patron automated food service system (CBORD) to provide controlled meal plans for use in campus food service locations. Verify that reconciliation of the University Banner system and the CBORD meal plan system is taking  place. Address and correct any issues discovered during departmental audits. Make sure all university processes are being followed appropriately as it pertains to purchases, use and surplus of university owned property and cash handling policies. This position directly supervises a range of professional staff covering areas ranging from systems administration, customer service, to equipment repair.

The Director has management of a 23-million-dollar food service contract. This includes verifying that detailed contract specifications for sanitation and equipment standards are being met; and to take action as described in the contract when such specifications are not met. This position will manage the food service budget by reviewing monthly profit and loss statements; the contractor; and all expenditures. This position will maintain and revise as necessary, contract specifications with appropriate others within the university to evaluate bids and award contract though appropriate state and university procedures. Specifications include menu offering; food quality; preparation and service; sanitation; health standards and nutrition; fixed and moveable  equipment specifications for repair and replacement; fiscal reporting and commission submission; and the  marketing and selling of meal plans and catering.

The Director of Dining Services will manage the University Food Service Budget and monitor the budget of the  Food Service contractor. The Director is responsible for projecting short and long-term budget needs, developing revenues to the budget through contract changes, and authorizing all expenditures. The Director is  also responsible for reviewing all budget expenditures from the contractors’ budget and ensuring the University is receiving its appropriate commissions and fees. The Director will also make recommendations on the  structure of the student meal plans and their rates. Authorize, in liaison with appropriate university  departments and agencies and/or through outside contracts, maintenance, repair or replacement as appropriate for kitchen and dining furniture and equipment. The position will also inspect and be responsible for all maintenance and repairs needed for all food service facilities.

The Director will meet with student groups on a regular basis to gather feedback on the dining program. This  will include but not be limited to the Residence Hall Association, Student Government Association and Resident Advisor In-Services. The Director will also form and coordinate a Student Food Service Advisory Committee that will meet regularly to discuss the current state of and future needs for dining services. The Director will address all issues that arise from student concerns that affect the department as a whole.

The Director will work with the Food Service Contractor’s Marketing manager and the Division of Student Affair Marketing team to create and use appropriate promotional material and advertising including but not limited to social media campaigns, ad campaigns, promotions and cooperative programming with other university departments to make the campus community aware of department services.

The Director will also represent Campus Living on numerous campus committees, including major policy development committees such as the sustainability committee and the Student Affairs Leadership Team. Stay active and current in the food service field by attending and presenting at industry conference and serving on  industry committees. Other duties as assigned.

Minimum Education/Experience
Bachelor’s degree in business administration, public administration, hotel and restaurant management, hospitality management or related business area; at least five to seven years of experience in food service delivery in higher education or hotel and/or resort management or equivalent combination of training and experience, with a minimum five years supervision of full-time staff. All degrees must be received from appropriately accredited institutions.

Special Instructions to Applicant
In order to be considered for the position, all applicants are required to submit online a letter of interest, a current resume/vita, and a list of three (3) references including contact information.

Additionally, original official transcripts, a criminal background check, and two (2) signed letters of reference will be required upon offer of employment. All degrees must be received from appropriately accredited institutions and conferred by the time of hire. East Carolina University seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. In order to promote the university’s diversity goal, Student Affairs strongly encourages applicants from women, minorities, and historically underrepresented groups.

Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Applications will be considered until position is filled. Please submit an online ECU application for vacancy # 921911 to ECU Human Resources at Visit this job posting at

East Carolina University is an Equal Opportunity/Affirmative Action Employer.