Sales and Customer Service Representative
Viking, LLC
A DEMA Engineering Company located in Nesquehoning Pennsylvania
Sales and Customer Service Representative
POSITION SUMMARY: Handles all facets of Customer Service including order entry, technical service, and customer inquiries. Coordinate ship dates with manufacturing, production planning, and purchasing responsibilities. Maintain pricing and quotes. Support sales efforts of outside sales representatives and Viking Marketing personnel.
Essential Functions
1. Handle all customer orders. Accurately enter data and coordinate ship dates with manufacturing. Print and distribute factory orders, backorder reports, and other daily reports. Invoice all orders once shipped.
2. Contact customers to resolve any order related questions. Insure documentation is appropriately updated. Handle customer returns including RMA’s and credit notes.
3. Contact existing customers and potential new customers with new product releases, product information and promotions. Schedule multiple customer contacts by email or phone throughout the year.
4. Insure customer files and inventory items are accurate and properly updated. Maintain quote files.
5. Provide follow-up on all samples, T&E units, new customers, and literature requests. Provide follow up and support to both outside sales representative and Viking Marketing personnel. Document results.
6. Participate in sales meetings, trade shows, and house account sales calls as necessary.
7. Responsible for website maintenance and support. Direct any flogger program, optimization program, and e-mail marketing.
8. Knowledge of tracking/shipping/lead times procedures
Physical/Visual Activities or Demands:
1. Computer screen – visual 7 hours a day
2. Phone use, 7 hours a day
3. Sitting for long periods of time
4. Standing to file, copy
5. finger dexterity – keyboarding for long periods of time
6. Reading catalogs, literature
Knowledge: High School Diploma.
Experience: Use of computers, knowledge of word, excel, e-mail outlook, internet
Skills and Abilities:
1. Word, Excel
2. Calculator/math skills
3. Take orders, problem solve
4. Good attendance
Viking offers a comprehensive benefit package – medical, flexible spending account, vision, dental, PTO, 401(K) with Company contribution and pleasant working environment!
Visit our Website at www.demaeng.com to see our family of companies!
If interested please e-mail resume to: nancyw@demaeng.com
Our leadership is like no other!