Quick Lane Service Advisor - Capitol Ford
The Del Grande Dealer Group
Don’t just be an employee, be a Happy Employee
The Del Grande Dealer Group is the largest family owned dealer group in the Bay Area. We are a company that not only sells and services vehicles, we provide a world class buying experience for our guests. Working at the Del Grande Dealer Group is more than just a job, it’s a career! We have an amazing management and training team to ensure that each employee has the necessary tools and support to be successful at the Del Grande Dealer Group.
We are currently seeking a Quick Lane Service Advisor!
Responsibilities
As a Quick Lane Service Advisor, you will be responsible for scheduling Quick Lane service work in the service department. You will work apart of the Quick Lane team to reach daily, weekly, monthly, and yearly hour goals. The Quick Lane Service Advisor sales oil changes, breaks, and any services that can be completed the same day.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
- Provides a complete and accurate written cost estimate for labor and parts
- Establishes a "promised time"
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
- Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average
- Maintains a dealership-prescribed standard for “hours per customer repair order written"
Qualifications
- One year of experience in a dealership or auto shop required
- General knowledge of vehicle mechanical operations
- ASE certification preferred
- Service sales experience preferred
- Valid driver’s license and fairly clean driving record (no major violations)
- Ability to drive a manual transmission vehicle
Benefits
- Competitive compensation
- Full Medical, Dental, Vision, and 401K
- Flexible scheduling
- Accrued PTO
Del Grande Dealer Group is an equal opportunity employer and a drug-free workplace.