IT-Project Manager
Credit Suisse
Morrisville, NC
Full-time
Information Services / Technology (IT)
Posted on February 17, 2019
IT-PROJECT MANAGER (Morrisville, NC): Plan, initiate, & manage Information Technology (IT) projects for End User Services (Collaboration Services). Serve as a liaison between the business & technical aspects of projects. Plan project stages & assess business implications for each stage. Monitor progress to ensure deadlines, standards, & cost targets are met. Help Collaboration Services realize full service management models for all Collaboration Services, improving how the company delivers & measures performance for availability, incident, capacity, & change management, & further development of problem & demand management. Provide qualitative metrics & scorecards for Collaboration Services. Enhance service quality metrics to be concise, useful, & current using data analytics (SQL & Tableau). Use data sets from multiple sources to deliver problem management investigations, actions, & results. Eliminate repetitive incidents from the support structure using ServiceNow & Jira. Provide real-time dashboards, standard reports, & ad hoc reporting capability for Collaboration Services, as required by service upgrades, changes, or current gaps. Req's Master's degr plus 2 yrs exp or Bachelor's degr plus 5 yrs exp. Please forward your resume to Credit Suisse, P.O. Box SR-100-CSNC, 220 W. 42nd St., 12th Fl., New York, NY 10036. No phone calls.