City of Greenville, NC

Raleigh , NC
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IT Support Specialist II

City of Greenville, NC
Raleigh, NC Full-time
Posted on March 5, 2019

City of Greenville invites applications for the position of:
IT Support Specialist II

The Information Technology (IT) Department is seeking a motivated individual to work in a team environment with the City's IT staff as a specialist in providing hardware, software, and networking support to users.

FLSA Status -  Non Exempt

Minimum Qualifications:

Required Education and Experience:
  • Three or more years of experience providing service to Microsoft Windows 7/8/10; including installation, configuration, administration, and maintenance of hardware and software in a business environment.
  • An associate's degree or higher in computer science, business administration or in a related field.
 Preferred candidate will have experience with:
  • Microsoft  2008/2012/2016 Server
  • Microsoft Active Directory
  • Microsoft Office 2013/2016
  • Microsoft Exchange
  • Microsoft System Center Configuration Manager
  • Imaging and Package Deployment
  • Wireless networking (WiFi, 4g, etc.)
  • Mobile devices (Apple, Android,  etc.)
Possession of professional IT certifications is preferred. Preferred certifications may include:
  • CompTia A+
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Solutions Associate (MCSA)
  • Cisco Certified Network Professional (CCNP)
Required Knowledge, Skills, and Abilities

Knowledge of:
  • personal computers, peripherals, and associated hardware and software.
Skill in:
  • troubleshooting and analyzing problems and taking appropriate action.
  • operating computer and related equipment and instructing others in their use.
  • working effectively in a team setting.
Ability to:
  • handle multiple problems.
  • understand and carry out oral and/or written instructions.
  • sustain prolonged visual concentration.
  • communicate effectively both orally and in writing.
  • operate assigned equipment, including computer equipment and various software packages.
  • work cooperatively with City officials, other employees, and the general public.
  • work safely without presenting a direct threat to self or others.