Integrated Care Specialist (Job 10458)

Case Western Reserve University   Cleveland , OH   Full-time     Administration / Clerical
Posted on September 22, 2022
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The Integrated Care Specialist participates in the coordination of care for students served by University Health and Counseling Services (UHCS). The Integrated Care Specialist will be responsible for facilitating aspects of care management processes, including care management meetings, referral coordination, bridge care, and post-hospitalization support. This role supports the UHCS mission of enhancing the health and well-being of the student community and providing high quality, multidisciplinary mental health-related services. All members of the UHCS staff are considered essential and are expected to work on-campus in accordance with Case Western Reserve University guidance.

As a student life professional at Case Western Reserve University, this position will be expected to contribute to building a welcoming and inclusive community. Fully including people of diverse backgrounds and perspectives helps our community thrive by working together, focusing on collective well-being, and helping students gain insight from their academic endeavors and real-world experiences.



  1. Provide care management services to students through facilitating care management meetings, referral coordination, bridge care, and post-hospitalization support. Assist with monitoring and tracking follow up needs for students who are medically ill, high risk, or require a higher level of care. Ensure students are connected to appropriate on-campus and off-campus services. Maintain appropriate records and documentation of care management activities, in compliance with law, ethics, and best practice. (45%)
  2. Serve as a member of the UHCS Care Management Team. Attend University care management meetings, in collaboration with the UHCS Care Management team, the Dean of Students Office, and Student Advancement (Navigators); attend Behavior Intervention Team (BIT) meetings. Document and follow up with students who use UHCS on-call counselors. (25%)
  3. Develop and maintain collaborative partnerships and communication with campus resources and community resources related to the provision of Care Management, including assisting with the maintenance of an up-to-date referral database for community providers and basic needs resources; maintain a basic knowledge of the Student Medical Plan, for referral purposes. (10%)
  4. Provide direct counseling and mental health services to students presenting with a range of mental health and wellness needs within the established counseling model. Services include same-day initial contact sessions, same-day crisis management sessions, workshops, and ongoing individual and group counseling sessions. (10%)



  1. Consult with parents, faculty, school administrators, student affairs staff, when appropriate, to ensure quality care to students (timeliness, access, follow up). (5%)
  2. Participate in UHCS committees and treatment teams as assigned. (2.5%)
  3. Perform other duties as assigned. (2.5%)



Department: Daily contact with professional and support staff of University Health and Counseling Services (UHCS). Continuous contact with Executive Director of UHCS, Director of Health Services, Director of Clinical Operations, the UHCS leadership team, clinical nurse manager and departmental staff to work collaboratively.

University: Frequent contact with other offices within the Division of Student Affairs. Frequent consultation services for faculty, staff and administrators seeking to help students. Periodic liaison contacts with deans, faculty and/or administrators involved in the various schools within the university.

External: Frequent consultation with regional hospital emergency, medical and psychiatric care professionals in order to develop patient discharge plans (i.e., post-hospital care) that may include community and/or university mental health treatment options. Collaboration with health professionals in the community to assist in the referral of students to appropriate services, including: specialty care, individual or group therapy, intensive outpatient services, and in-patient hospital treatment. Occasional contact with community groups regarding health issues and in the promotion of Case Western Reserve University.

Students: Daily contact with students seeking care, including: care management, risk assessments, individual counseling, group counseling, crisis intervention, referral coordination, bridge sessions, and outreach.



This position has no direct administrative supervisory responsibility.