Senior Travel Counselor #1700057K
Rewarding Career Opportunity! Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is currently recruiting for a Senior Travel Counselor for our Fort Knox onsite location. Qualified candidates should have a minimum of three years travel industry experience preferred, excellent customer service and communication skills. Government experience preferred. As an industry leader, CWTSatoTravel offers a competitive salary and an outstanding total rewards package.
Position Responsibilities:
- You will delight the traveler/travel arranger and all CWTSatoTravel clients.
- Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation.
- Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience.
- Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems.
- You will strengthen the CWTSatoTravel brand.
- Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation.
- Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate.
- Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business.
- You will build CWTSatoTravel’s value.
- Possess a strong understanding of travel trends and industry best practices.
- Seek higher levels of performance continuously.
Qualifications:
Position Requirements:
We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:
- High school diploma or equivalent.
- Minimum 1-3 years travel counselor experience.
- Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation.
- Knowledge of ticketing procedures.
- Proficiency in a minimum of one native GDS.
- Sabre experience preferred.
- Government travel reservation experience a plus.
- Ability to meet and maintain required performance standards.
- Excellent customer service and communication skills required.
- We are willing to train a professional and/or student looking to gain experience within the travel industry.
Job ID 1700057K