Operations Associate
American National Bank of Minnesota
Brainerd, MN
Full-time
Manufacturing / Production / Operations
Posted on April 8, 2018
American National Bank of Minnesota, a $265 million bank with 9 branches in communities in central Minnesota, has an immediate opening for a full-time Operations Associate in our Corporate Office in Brainerd, MN. American National Bank has a mission and tradition of providing exceptional service, meeting and exceeding our customers' expectations. Competitive salary and benefit package.
Position Summary:
- The Operations Associate is responsible for providing friendly and professional service to our customers and operational support to our corporate and branch office employees.
- Essential Duties and Responsibilities:
- Provides customer support across all banking channels, including online banking, online bill pay, mobile banking, and remote deposit capture.
- Assists customers in processing requests, conducting research, and resolving problems.
- Provides operational, administrative, and limited technical support to corporate and branch office employees.
- Responsible for daily and periodic monitoring to ensure regulatory compliance.
- Performs various centralized daily and periodic operational tasks.
- Performs other duties as assigned for which the Operations Associate is qualified and physically able to perform with or without reasonable accommodation.
Knowledge, Skills, Abilities and Experience:
- 3 years or more experience in bank operations utilizing core processing software.
- Solid understanding of bank operations, electronic banking systems, and general banking functions.
- Knowledge of legal and regulatory guidelines as they pertain to bank operations.
- Proficiency in Microsoft Office products.
- Ability to communicate with customers, senior management, and other bank employees at all levels.
Other Desired Skills and Abilities:
- Numeric aptitude, analytical skills, detail orientation
- Excellent written and verbal communication skills
- Sound judgment and solid problem solving, decision making and organizational skills
- Creativity and resourcefulness
- Excellent time management skills
- Ability to handle multiple priorities and ensure accurate and timely completion of all tasks
Work Environment
- Normal office environment at the Corporate Office in Brainerd, MN
Equal Opportunity Employer